Return & Refund Policy

Effective Date: September 13, 2026

Thank you for shopping with LUGCASA. We want you to have a smooth and satisfying shopping experience. Please read our return and refund policy carefully before placing an order.

1. Returns

We accept return requests for eligible products within 7 days of delivery.

To be eligible for a return:

• The product must be unused and in its original condition.
• The product must be returned with its original packaging, tags, labels, and accessories, where applicable.
• The product should not be damaged, washed, altered, or used.
• Proof of purchase/order details must be provided.

Certain products may not be eligible for return due to hygiene, customization, clearance, or other applicable restrictions.

2. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

• Your order number.
• Clear photographs/videos of the product received.
• Photographs of the packaging and shipping label.
• A brief description of the issue.

After verification, we may offer a replacement, return, or refund, depending on the circumstances and product availability.

3. Refunds

Once your returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method or through another appropriate method, as applicable.

Refund processing and crediting times may vary depending on the payment provider or bank.

4. Return Shipping

For products that are damaged, defective, or incorrectly delivered due to our error, LUGCASA will arrange an appropriate resolution.

For returns requested due to a change of mind, incorrect size, or other reasons not caused by LUGCASA, return shipping charges may apply.

5. Exchanges

If you wish to exchange an eligible product, please contact us within 7 days of delivery. Exchanges are subject to product availability and the product meeting our return conditions.

6. Cancellation

Order cancellation requests should be made as soon as possible after placing the order.

If the order has already been processed or shipped, cancellation may not be possible. In such cases, the standard return policy may apply.

7. How to Request a Return or Refund

To request a return, replacement, exchange, or refund, contact us with your order number and registered contact details.

Email: onlinestorelugcasa@gmail.com
WhatsApp: +91 89213 87447
Instagram: @LUGCASA_ONLINE
Website: lugcasa.in

Our support team will guide you through the return process.

8. Important Notes

• Products returned without prior approval may not be accepted.
• Please keep the product and packaging safely until your return request has been resolved.
• Refunds are subject to successful inspection of the returned product.
• Return and refund eligibility may vary by product category.
• This policy may be updated from time to time. The latest version published on our website will apply to new orders.

Contact Us

For any questions regarding returns, refunds, exchanges, or cancellations, please contact:

LUGCASA
Email: onlinestorelugcasa@gmail.com
WhatsApp: +91 89213 87447
Instagram: @LUGCASA_ONLINE
Website: lugcasa.in