Shipping policy

Shipping Policy

Effective Date: September 13, 2026

Thank you for shopping with LUGCASA. We aim to process and deliver your orders safely and as quickly as reasonably possible. This Shipping Policy explains how orders placed through lugcasa.in are processed and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment and order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Processing times may be longer during sales, holidays, promotional periods, or periods of unusually high order volume.

2. Delivery Time

After dispatch, orders are generally delivered within approximately 3–7 business days, depending on the delivery location and courier service.

Remote or difficult-to-reach locations may require additional delivery time.

Delivery estimates are not guaranteed and may be affected by circumstances outside our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated to the customer before the order is confirmed.

Any applicable free-shipping offers will be subject to the conditions specified in the relevant promotion.

4. Order Tracking

Once your order has been dispatched, we may provide tracking information through the contact details provided during checkout.

You can use the tracking information to monitor the progress of your shipment.

If you have not received tracking information or require assistance with your delivery, please contact our support team.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name
  • House/building number
  • Street/locality
  • City
  • State
  • PIN/ZIP code
  • Correct phone number

LUGCASA may not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information provided by the customer.

6. Failed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, or the courier is unable to contact the recipient, the courier may make additional delivery attempts or return the package to us.

If an order is returned because of an incorrect address, refusal to accept delivery, or repeated failed delivery attempts, additional shipping charges may apply for reshipment.

7. Delayed Shipments

Occasionally, deliveries may be delayed due to circumstances such as:

  • Severe weather.
  • Natural disasters.
  • Public holidays.
  • Courier or logistics disruptions.
  • Transportation delays.
  • Government restrictions.
  • Incorrect address information.
  • High order volumes.
  • Other circumstances beyond our reasonable control.

We will make reasonable efforts to assist customers in tracking delayed shipments.

8. Damaged Packages

If your package appears damaged at the time of delivery, please take photographs or videos of the package before opening it, where possible.

If the product inside is damaged, contact us as soon as possible and preferably within 48 hours of delivery, providing your order number and clear photographs/videos of the package and product.

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

9. Missing or Lost Orders

If your order has been marked as delivered but you have not received it, please contact us promptly.

We may coordinate with the shipping provider to investigate the shipment.

The resolution may depend on the courier's investigation and applicable circumstances.

10. International Shipping

If international shipping is offered for a particular order, delivery times, shipping charges, customs duties, import taxes, and other applicable charges may vary by destination.

Unless expressly stated otherwise, any customs duties, import taxes, or similar charges imposed by the destination country may be the responsibility of the customer.

11. Changes to Shipping Policy

LUGCASA may update this Shipping Policy from time to time to reflect changes in our shipping services, courier partners, delivery areas, or applicable requirements.

The latest version published on our website will apply to future orders.

12. Contact Us

For questions regarding shipping, delivery, tracking, or your order, please contact:

LUGCASA
Website: lugcasa.in
Email: onlinestorelugcasa@gmail.com
WhatsApp: +91 89213 87447
Instagram: @LUGCASA_ONLINE